Refund policy

Dear Valued Customer,

Thank you for placing your trust in us. We appreciate your continued support. We are writing to inform you about a recent update to our return policy that will come into effect starting from 1 April 2024.To ensure a smooth and efficient returns process and to serve you better, we kindly request that all customers provide a video recording of the product unboxing when initiating a return. This video will help us understand the condition of the item upon receipt and expedite the return process Please note that without the unboxing video, we may not be able to accept your return request. It is essential that the video clearly shows the unopened packaging, the product's condition, and any visible defects or damage. This requirement is in line with our commitment to quality assurance and to protect both our customers and our business from any potential misuse. We understand that this additional step may seem inconvenient, but it will ultimately benefit both parties by facilitating a faster resolution to any issues you may encounter. We appreciate your cooperation and understanding in this matter. Here are a few guidelines to follow when recording the unboxing video:

1. Begin the video by showing the exterior of the package, highlighting any signs of damage or mishandling during transit.
2. Slowly and carefully open the packaging, ensuring that the product and its accessories are clearly visible.
3. Examine the product for any visible defects or damage, and if present, please capture them on video.
4. If possible, briefly demonstrate the product's functionality to ensure it is in working order.
5. Finally, please save the video and attach it to your return request, along with any additional relevant information.

Please be assured that the unboxing video will be treated with the utmost confidentiality and will only be used for return-related purposes.
If you have any questions or concerns regarding this new requirement, please do not hesitate to contact our customer support team. We are here to assist you throughout the process and ensure a satisfactory resolution. Thank you for your understanding and cooperation. We value your patronage and remain committed to providing you with exceptional products and service.

RETURN AND REFUND POLICY

You can request return/replacement for most items . When you communicate your request, we will analyse your request and may offer you different options depending on the item, or reason for return.

We allow for return/replacement when there are issues with the product delivered. The product can be returned/replaced under the following conditions:

1. Wrong item delivered.

2. Used/poor quality/defective product.

3. Physical/in-transit damage to the product.

4. Missing items/accessories or incomplete products.

To ensure that your return/replacements request are promptly accepted, please adhere to the following:

• The return/replacement request has to be initiated within 7 days of receiving the order. In case damaged or wrong items have been delivered the request has to be raised within 24 hours of delivery.
• We do not entertain return/replacements request in the following cases:
  • Reason given is “Products no longer needed”
  • Incorrect use of product leading to wear or damage.
  • Customised (made to order) products cannot not be returned.
• Products requested for return/replacement must be unused.
• All items must be returned in their original condition, with price tags intact, user manual, warranty cards, original accessories and in the original manufacturer’s box/packaging as delivered to you.
• Original Invoice must be in your possession.
• Products marked as "non-returnable" on the product page cannot be returned.
• Product Purchased using limited time promotional discounts will not be eligible for returns.
• Products sold as part of a combo can’t be returned individually.

Additionally please abide by the following guidelines when you request a return/replacement.

Customers must share a video with the Customer Support team of opening the package in case of issues related to Empty Package or Missing Products.

In case of damaged or wrong product being delivered, the customer must share photographic evidence (External image of the box from all sides, Internal image with packaging, damaged product image, image of the shipping label) with the customer care team within 24 hours of delivery.

For orders consisting of industrial goods, return/replacement requests will be entertained only in case of wrong, defective or damaged products.

If an issue arises relating to faulty products under company warranty customers will need to contact their nearest authorised brand service centre for repair/replacement.

When Wrong/Incorrect Items are delivered, return/replacement requests will be accepted only if the products are in new and unopened condition with the original packaging intact and still including all tags, in-box documents and manuals, warranty/guarantee cards, freebies and accessories intact.

While returning a product  one of the following two methods will be utilised:

• We will arrange for the return journey of the product. We will arrange for the courier partner and get the product picked up from our customers location.
• Alternatively, we might request the customer to send the product to us. Once, the product is received by us, we will reimburse the courier charges to the customer.

REFUND POLICY

Refunds on BharatkiNeev are quick and hassle free. Refunds will be disbursed immediately for orders eligible for refunds in accordance with the ReturnCancellation Policy.

Refunds issued by bharatkineev are guided by the following :

• No deductions will be made by BharatkiNeev on the refund amount confirmed to the customer buying the Product.
• There is NO “processing fee” charged by BharatkiNeev on any payment option availed by the customer. In case your bank charges you a service fee for services, those additional charges will be incurred by you.
• For pre-paid orders, the refund will be processed through payment gateway or any other online banking / electronic funds transfer system approved by Reserve Bank India and will reflect in the source account of the customer.
• For cash on delivery transactions, refunds will be made via demand draft/NEFT/Cheque etc. in favour of the customer buying the Products, as per the details provided by the customer.

For orders that involve the return of goods from Customer’s location, the following guidelines are applicable in addition to BharatkiNeev Refund Policy:

• BharatkiNeev will arrange for logistics involving the transfer of goods from the customer's location to our warehouse. This service will be FREE of cost to the customer and will not result in any deductions to the refund amount.
• In rare cases, when the Customer ships the products to our Warehouse at their own cost, the final refund amount will include additional compensation for the cost of transfer of goods.
• The additional compensation is subject to us receiving a digital proof of the actual courier charges incurred by you.
• Refunds will be released only after returned products have reached our warehouse and have been inspected for QA/QC discrepancies.

BharatkiNeev reserves the right to decline refunds even for orders otherwise eligible when any of the following is breached :

• Return request is made outside the return window.
• In cases where tags, labels, accessories, original packaging are missing for returned items.
• If the Product is damaged by the customer, either by incorrect usage or storage/handling.
• If Product has been used by the customer.
• If Product was initially sold as a combo/sets and returned products do not include all original components of the complete set.

In the unlikely event that Refunds released by BharatkiNeev are not realised by the Customer even after 7-10 days, please ensure the following :

• You have received communication from us confirming your refund request. This means that your refund has been initiated.
• You have received the refund Transaction ID as part of an update on the status of your refund.

If the above conditions are true, please contact WWW.BharatkiNeev.COM and we will work with the banks to get your refund processed immediately.

For returns that involve the refund of monies collected via an offline payment method, our team may get in touch with you to collect and confirm bank details so we may initiate a transfer. We typically urge Customers that made an offline payment to have the following particulars ready when their return requests are approved:

• Bank Name
• Account Number
• Account Holder’s name
• IFSC code
• Location of the Bank.

We initiate the refund process as soon as we receive the details from you and in case of inter-bank transfers it may take as long as 7-10 working days for the money to be credited to your account.